The US healthcare system is intimidating

It isn’t just you. From unexpected costs to deciphering their health benefits, the vast majority of Americans find navigating the US healthcare system daunting.

“I just don’t like going to the doctor. I find it very, very intimidating. I like to have control over my own body. I don't like people doing tests on me. I don't like being stuck with needles. I don't like people doing exams here and there. I don't like it at all.”

— Research Participant, age 24

Consumers are in the dark about costs

We asked Americans what was intimidating about healthcare, and unexpected healthcare costs topped the list at 59%.

What’s inside the report?

Everyone’s healthcare experience is different. So in this report we break down the top healthcare challenges by the following key demographic groups:

Gender
Age
Race/Ethnicity
Education
Employment
Disability status
LGBTQIA+
Geographic community

Understand the concerns of modern healthcare consumers

Our results from over 1,200 US respondents give statistically significant answers to what today’s patients really want from healthcare.

“Here's the thing about the uncertainty of health costs today: it makes you so frustrated and so nervous. You go in for a treatment or a service, and you're going to be a little bit worse off emotionally after the fact, even if they've helped your health needs. Because then you think, ‘Here comes the bill. Here comes the headache’.”