1. Information We Collect

A. Personally Identifiable Information. In order to serve our customers, we collect personally identifiable information, like names, addresses, phone numbers, email addresses, and sometimes credit card information when such information is voluntarily submitted by our visitors. We will only use your personal information for the following purposes: (1) to deliver the products and/or services to you that you have requested; (2) to validate your compliance with the terms and conditions; (3) for content improvement and feedback purposes; (4) to reach you, when necessary, regarding your use of the Website or product(s); and (5) for the few situations described below to better serve you.

Partners: In some cases we may provide services or sell product lines jointly with other businesses. For these co-branded offerings in which a third party is involved in your transactions, we will sometimes share or jointly collect customer information related to those transactions with that third party. On co-branded registration pages, we will state who is collecting or receiving the information and whose privacy statement governs its use so that you will know at the time you create your account exactly how your information will be used. If you are registered with Company through a partnership and you request to opt out of receiving promotional updates, in order to comply with appropriate regulations, we will also provide your email address to that partner so that they may also discontinue sending you messages on behalf of Company.

Testimonials: Should you provide a testimonial to us, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us via one of the methods listed in the Contact Section of this Privacy Policy.

Email Usage: By submitting your email address on this Website, you agree to receive email from us. You can cancel your participation at any time by clicking the unsubscribe option that is included each email. We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for custom audience targeting on social media, where we display custom advertising to specific people who have opted-in to receive communications from us.

Telephone: By submitting your telephone contact information on this Website and/or registering with your phone number to receive a product and/or service offered herein, such act constitutes a purchase, an inquiry, and/or an application for the purposes of the Amended Telemarketing Sales Rule (ATSR), 16 CFR ‘310 et seq. and any applicable state and local “do not call” regulations. We retain the right to contact you by phone and/or text message in accordance with the ATSR and the applicable state regulations.

Updating Your Personal Information: If you wish to change or review your personal information, please contact us at support@bixaresearch.com. We will respond to your request to review the information we have on file for you within 30 days.

B. Non-Personally Identifiable Information. We collect non-personally identifiable information to help us make your experience more enjoyable, measure site activity to identify future improvements that should be made, and compile aggregate data to help serve our website and social media visitors better. For example, we may use session and persistent “cookies,” session logs, web beacons, GIF/pixel tags, banner ads, third-party click tracking analytics tools such as Google Analytics, third party retargeting networks that may display our advertisements to you on other sites that you visit to remind you about us, and third party networks that serve user-requested emails (e.g., refer-a-friend emails) to collect non-personally identifiable or other aggregated information about site visitors. Cookies are text files that are used by your computer’s web browser to store your preferences, and enable us to enhance your user experience with our Website. Third party retargeting networks may also use cookies to display our advertisements to you on other sites. You can learn more about how to opt-out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page. To maintain our quality of service and to assist in the analysis of product performance, we may gather data on connection information, including the timing and size of all packets sent over the Internet during a session. The gathered information is used only to ensure the highest quality experience possible when using our products. We continuously improve our websites and our products and we utilize different third party web analytics tools to help us do so. We are interested in how visitors use our websites, our desktop tools, our mobile applications, what they like and dislike, and where they have problems. Our products, desktop tools and mobile applications use analytical tools to understand feature usage patterns, to enhance and improve your product experience and offer you specific usage tips and guidance. In connection with normal business operations, as well as to increase functionality and enhance your user experience, this usage information may be linked to personal information that we have about individual users. We maintain ownership of this data and we do not share this type of data about individual users with third parties.

We may also conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research, presentation to advertisers and joint research projects with outside companies involved in product development. We use such information to better focus our product and personalize the scope of services offered to each individual user.

Emails or newsletters that we send electronically may use techniques such as web beacons or pixel tags to gather email metrics and information to improve the reader’s experience, such as the number of emails that are opened, whether they were forwarded or printed, the type of device from which they were opened, and the location (e.g. city, state, and county) associated with the applicable IP address. Our site includes social media features (often called an “Open ID”), such as the Instagram and Twitter buttons. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. These services will also authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. These Services may give you the option to post information about your activities on our websites to your profile page to share with others within your network. Your interactions with these Features are governed by the privacy policy of the company providing them.We may track aggregate data about the number of visits to this Website with an open ID, the number of items “liked” on this Website, or items on this Website that you choose to share with a third-party social media site.Other parties such as advertising partners and analytics companies may also be collecting information about your online activity across various websites over time. The information collected by those third parties may include identifiers that allow those third parties to tailor the ads that they serve to your computer or other device. Please note that you do have the option to configure most web browsers to NOT accept cookies. However, be aware that disabling cookies may keep you from having access to some functions or services on our website or the web-hosted software that runs on our website.

2. Third Party Actions

We do not control and are not liable for the actions of any third parties who we may promote and/or link to or from our website. We pride ourselves in recommending quality companies, but have no control over the actions of those third parties, the content they provide, or their privacy practices. While we are not liable for any of the actions of those third parties, we welcome feedback on your experiences with any third parties with which we work so that we may enhance our future service to all customers. Feel free to send any feedback to support@bixaresearch.com.

3. Children’s Privacy

We do not knowingly intend to collect personally identifiable information from children under 18 years of age. If your minor child has provided us with personally identifiable information, you may contact us support@bixaresearch.com if you want this information deleted from our records. We will make reasonable efforts to remove your child’s information from the database that stores the information within 30 days.

4. IP Addresses

We may use your IP address to help prevent fraud, to help diagnose problems with our server, to gather broad demographic information, and to offer you products and services.

5. Commitment to Data Security

All information collected from you is stored in a technically and physically secure environment. Furthermore, employees, contractors, and vendors who have access to your personally identifiable information in connection with providing services for us are required to keep the information confidential. We use SSL encryption to protect sensitive information online, and we do everything we can to protect user information offline. Unfortunately, no transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take reasonable measures to protect your information, we cannot ensure or warrant the security of the information that you transmit to us, and you do so at your own risk.

6. Contacting Us

If you need to contact us, you can email us at support@bixaresearch.com, or call us at 301-541-7699. We strive to provide excellent products, along with equally excellent customer service. If you have any questions about this Privacy Policy or our practices, please feel free to contact us using one of the methods listed above.

7. Severability

If any part of this Privacy Policy is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

8. Note To California Residents

If you live in the State of California, under the California Civil Code, you have the right to request that companies who conduct business in California provide you with a list of all third parties to which the company has disclosed Personal Information during the preceding year for direct marketing purposes. Alternatively, the law provides that if a company has a Privacy Policy that gives either an opt-out (often referred to as “unsubscribe”) or opt-in choice for use of your Personal Information by third parties (such as advertisers or affiliated companies) for marketing purposes, that the company may instead provide you with information on how to exercise your disclosure choice options. This Website qualifies for the alternative option; it has a comprehensive Privacy Policy and provides you with details on how you may either opt-out or opt-in to the use of your Personal Information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your Personal Information for marketing purposes during the preceding year. If you are a California resident and want to request information about how to exercise your third party disclosure choices, you must send a request to the following address with a preference on how our response to your request should be sent (email or postal mail). Please send an email to the Privacy Administrator at support@bixaresearch.com. All requests sent via email must be labeled "Your California Privacy Rights" in the email subject line, and clearly state this in the actual request. For all requests, please include your name, street address, city, state, and zip code. We do not accept requests via telephone, mail, or fax. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.